Frequently Asked Questions

Who are Batela?

Batela is a family run business, founded in 1991, we are committed to producing high-quality home and giftware, that embodies the spirit of the sea. We have upwards of 2000+ stockists across France, Spain, Germany, Finland, Denmark, Italy, to name a few and of course the UK, in over 200+ independent retailers. We’d like to think, ideal for adding something a little special to your home.

 

What is the brand all about?

The sea is our inspiration. We cherish the way it sounds, the way it smells, the way it reflects the sky. Its vastness is as impressive as it is intimidating. It embodies our deepest desire for adventure and wanderlust.

For when you’re not out adventuring, Batela has curated a collection of pieces for your home which will bring the sea and that intrepid spirit indoors.

You will find our unique giftware, as well as decorative pieces for indoors and outdoors, lighting, tableware, gifts, linen, soft furnishings and much more…

 

What sort of things do you sell?

Batela has a unique range of sea-style giftware, as well as decorative pieces for indoors and outdoors, lighting, tableware, gifts, linen, soft furnishings and much more…

Our perennial and ever popular items can be found in the ‘Nautical Keepsakes’ section on our website.

 

How quickly do you deliver?

Delivery is free and smaller items are sent via 1st Class Royal Mail delivery for delivery within 1 to 2 working days and larger Items are sent via the signature courier service DPD, with full tracking on your mobile, also for delivery within 1-2 working days.

 

Do your boats float?

We can’t vouch for the buoyancy of our model boats, as they are definitely not designed for use on water. They are for decorative purposes only.

 

Do the compasses, telescopes, compasses and sextants actually work?

 Yes, our wood and brass items are all fully functional, as well as decorative.

 

What is your returns policy and returns address?

You can find our full returns policy here. If you wish to return an item, please get in touch with a member of our customer service team at customer.service@batelauk.co.uk.

 

Do you offer a guarantee?

Yes, we offer no quibble guarantee for returns that are damaged or broken. If you wish to return an item for any other reason, that is fine, however we do appreciate the item being returned in its original state, with the original packaging. You can find full details on our returns policy page, but it is quite simple – we pledge a no quibble promise.

 

How do I contact customer services?

You can either fill out the customer contact for here, or email customer.service@batelauk.co.uk

Should you need to get in touch by phone, you can reach us on 01562 546329