All deliveries are made through Royal Mail tracked mail for small items, and through the DHL courier network for larger items. All items are tracked.
Delivery is normally made in two working days, unless the item specifically quotes a longer period, such as when the item has to come from our European warehouse.
All items are sold with our No Quibble guarantee.
Returns are accepted within the first 30 days of receipt, and must be in unsued condition, in the original packaging.
More details can be found on our website by searching 'returns'.
We accept a large number of payment methods.
These include virtually all debit and credit card by Visa and MasterCard. Also PayPal, Apple Pay and Google Pay, as well as ShopPay.
Klarna, a popular credit terms method, is also offered.
We use Shopify, a world wide retail web system, to process your order and payment securely.
Batela is driven by the sea, and all things nautical. We supply over 200 small stores around Britain with our Sea Style products, and we are pleased to also make them available through our web site.
The sea is our inspiration. We cherish the way it sounds, the way it smells, the way it reflects the sky. Its’ vastness is as impressive as it is intimidating. It embodies our deepest desire for adventure and wanderlust.
Batela is a family owned business and has traded since 1991.
Very speedy delivery ,beautiful buoy glass lamp absolutely perfect
Very quick and great quality items
Glass buoy lamp
Delivery was in good time well packed and as described thanks
GORGEOUS LAMPS AND FABULOUS CUSTOMER SERVICE
I am delighted with my new glass buoy lamps - they are absolutely stunning and add a little ‘nautical quirkiness’ to our lounge-snug. The lamps were very well packaged and they arrived on time via DPD. Throughout the delivery process I received excellent communication updating me of the status of my order from both the courier and Batela. Although both of my lamps worked perfectly, one of them was not standing straight, so I got in touch with Batela who quickly shipped out another lamp to me, without any additional cost or quibble. Amazing customer service!
Lovely little bedside lamps. Look exactly as pictured/described online.