Should you change your mind for any reason, all products can be returned to us within 30 days for a full refund, providing they are in undamaged condition.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging undamaged.

There are certain situations where only partial refunds are granted (if applicable), such as, the item is not in its original condition, or is damaged/missing parts for reasons not due to our error, or the item that is returned more than 30 days after delivery.

Click here for a returns address label

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at

Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to Batela Giftware Returns Department c/o Pack It Hereford, Units 28/29 Foley Trading Estate Hereford, Herefordshire HR1 2SF

Click here for a returns address label

To return your product, you should mail your product to: Batela Giftware Returns Department c/o Pack It Hereford Units 28/29 Foley Trading Estate, Hereford, Herefordshire HR1 2SF

Click here for a returns address label

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.